---
title: "Support"
description: "On this page, you can know how to contact us to get support from Ryviu support team."
url: https://docs.ryviu.com/en/articles/101-support
collection: "Getting Started"
updated: 2026-10-21
language: en
---

# Support

On this page, you can know how to contact us to get support from Ryviu support team.

> **Info:** Our support hours are 8:00 AM to 11:30 AM and 1:30 PM to 5:00 PM, 8:00–11:59 PM (GMT+7) Monday to Friday, excluding certain holidays.

We’re here to help! Whenever you need assistance, you can reach the Ryviu support team through the following methods:

### **Live Chat**

Live Chat is the first way to contact us. To access Live Chat:

1.  Click the message icon at the bottom right corner of your Ryviu dashboard.
    
    ![](https://staticfiles.gleap.io/ghelparticle/5fZcSZS6LSN9PvxMqC3a24neqN4VKpXXUPYJ7iu7lSr9HOHH7tXT6NppauwaPiYkOmrXmBE1qfk.png)
2.  Select 'chat with us', 'report an issue', or 'request a feature', provide clear screenshots, and leave your email. We'll address your issue promptly if we're online, or email you afterward.
    
    ![](https://staticfiles.gleap.io/ghelparticle/fIJBfG4Fzy4zHKfvznquVcasRnM0qmFbgnAHBrMFgDVy5JAiN7vFIA3UkMNMjHRHZDm0QDpgYvw.png)

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### Contact page

Visit our [contact page](https://www.ryviu.com/contact-us) to submit a ticket. Click "Submit a ticket," then fill in the required information in the form. We will check and get in touch with you soon.

![](https://staticfiles.gleap.io/ghelparticle/vzwPJy83uwb6dSCTUaEV6VVzoddlep2pJmTrMKyIItO8vAl1GjmPgnkJ31T02IFcy65fZmXBZ1w.png)

From your Ryviu dashboard, you can ‘submit a ticket’ by clicking your account name in the upper right corner.

![](https://staticfiles.gleap.io/ghelparticle/5LAFiDC1kbcmJnIZETpWfca2fGVUFTwmAZQR8AoUfDqsJKrZkj0GU7WsZfs4Xd42dErB64yW9fV.png)

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### **Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!