---
title: "Set Up Automated Review Request Emails"
description: "Please set up your request review email automation by following the steps below."
url: https://docs.ryviu.com/en/articles/129-set-up-automated-review-request-emails
collection: "Setting sections"
updated: 2026-11-06
language: en
---

# Set Up Automated Review Request Emails

Please set up your request review email automation by following the steps below.

Automated Review Requests help you collect customer feedback without lifting a finger. With Ryviu, you can send personalized emails after a purchase to encourage customers to leave photo and video reviews, boosting your store's social proof and conversion rates.

> **Info:** **Note:** This feature is exclusively available on Ryviu paid plans.

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### 👉 Step 1: Set Up Email Settings

Ensure you have properly configured your Sender Email settings to improve deliverability and prevent your emails from landing in the spam folder.

1.  From your Ryviu dashboard:
    
    -   **For Shopify:** Navigate to **Reviews > Emails > Email notifications**.
        
    -   **For WooCommerce:** Navigate to **Emails > Email notifications**.
        
2.  In the **Sender email** section:
    
    -   Add your professional domain email under **From email**.
        
    -   Add your store domain under **From domain**.
        
    -   Add your brand or store name under **From name**.
        
3.  Verify your domain by adding the required DNS records to your domain settings under **Domain Verification**.
    

3.  Verify your domain by adding the required DNS records to your domain settings under **Domain Verification** (Shopify only)
    
    ![](https://staticfiles.gleap.io/ghelparticle/cXuNl6x0QtiUBRCh5oVgKPczoIkhgDc2NVYI871irJHhzUeTSCFW7xlUNZ6tPxmnzCcHYlgL0Fa.png)

### 👉 Step 2: Enable Automated Review Requests

1.  Go back to your Ryviu dashboard:
    

-   **For Shopify:** Navigate to **Reviews > Emails** and click **Email automation**.
    
-   **For WooCommerce:** Navigate to **Emails** and click **Automation**.
    
    ![](https://staticfiles.gleap.io/ghelparticle/2Gieri1VVpAD3AMD8HRICRgiTwLxYcyg2DeVjA5sip6CyOyxWk0gBSslw6TYvZkiJnK2qXbWzZZ.png)
    

2.  Pre-check the option: **"Send request review emails automatically"**.
    
3.  Click the **Customize email** button to tailor the email template to match your brand voice.
    
    ![](https://staticfiles.gleap.io/ghelparticle/AOolh8gcsbPtfLB49y46zhOsvqpeW2HgP6Qr1YG469ZDFmySib4G8Fxu5DySuMreR8su1FO3gGj.png)

### 👉 Step 3: Configure Trigger Status

Choose when your review request emails should be triggered based on order milestones:

1.  **For Shopify:** You can set the trigger when the order status is marked as _Purchased_, _Fulfilled_, or _Delivery_. Using **Delivery-based timing** allows you to accurately reach customers even when shipping durations vary across orders.
    
2.  **For WooCommerce:** You can trigger emails after the order status becomes _Processing_ or _Complete_. Ensure that "**Ryviu Order created**" and "**Ryviu Order updated**" are activated in **WooCommerce > Advanced > Webhooks** for this function to work.
    
    ![](https://staticfiles.gleap.io/ghelparticle/uj27ex4lIh5zWbiGpMjAGWvfZaW72BzziO3dod1XJQNEzMD7VEYDGKrsEnl4Vdg9Ae4wchH0aPD.png)
    

### 👉Step 4: Set Email Timing

Define the exact delay (days, hours, and minutes) before the email is sent out after reaching the selected order status.

> **Info:** **Pro Tip:** We recommend sending the review request email **2 to 3 days after the customer receives the order**, giving them enough time to experience your product.

### 👉 Step 5: Additional Settings & Optimization

-   **After review submitted:** Decide what happens after a customer submits a review.
    
    ![The “After review submitted” settings section has “Redirect to customize URL” selected, with a URL field and an unselected “Thank you page” option. Visible: After review submitted, Decide what happens after a customer submits a review., Redirect to customize URL, https://example.com, Url must start](https://staticfiles.gleap.io/ghelparticle/Kbr9q8gji5TTtZyxnyGejUhcQNERuD35DBn5oyNRS4kcKRrnz7A0zePa7Nq4Dos4WXC9rh6VaXK.png)
    

-   **Blocklist:** You can block the blocklist from sending review requests.
    
-   **Repeat purchases:** Control whether products a customer has already purchased before are excluded from their review request email.
    
-   **Reminder email:** Send a follow-up to customers who haven't reviewed yet.
    
    ![Review request settings screen showing a product blocklist field, repeat-purchase exclusion options, and an enabled reminder email set for 3 days. Visible: Blocklist, Products Blocklist, List of product IDs separated by commas (,). Example: 1234567890,1234567890, Repeat purchases, Exclude previously](https://staticfiles.gleap.io/ghelparticle/3FmRYrQT5f5Vjg8ywZsiJXjDkt79RFbcV69HiJC3xBehQESjilnLh1RAyuu7t9cETgHCy3fsHhf.png)
    

### 👉 Step 6: Save Your Changes

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### **Recommendation**

Maximize your post-purchase funnel by linking a dedicated thank-you page created via page builders like:

-   [**EComposer Landing Page Builder**](https://apps.shopify.com/ecomposer?utm_source=ryviu)
    
-   [**PageFly Landing Page Builder**](https://apps.shopify.com/pagefly?utm_source=app-providers&utm_medium=ryviu&utm_campaign=app-listing&utm_content=help)
    

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Please find out how to set up email automation through our tutorial video.

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**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!