---
title: "Redeem programs"
description: "Redeem Programs define how customers can use their points to claim rewards in your store."
url: https://docs.ryviu.com/en/articles/192-redeem-programs
collection: "Loyalty & Reward Add-on"
updated: 2026-09-28
language: en
---

# Redeem programs

Redeem Programs define how customers can use their points to claim rewards in your store.

Customers earn points through Earn Programs and redeem them for discounts at checkout — helping increase conversions and customer retention.

To create a new reward:

1.  Go to **Loyalty** in your Ryviu dashboard
    
2.  Select **Redeem Programs**
    
3.  Click **Add redeem**
    
4.  Choose a redeem type and configure its settings
    
5.  Click **Save** to activate the reward. Once saved, the redeem program will appear in your dashboard and be available for customers to use.
    

![](https://staticfiles.gleap.io/ghelparticle/UN21pDA3hXOtxlrzdcuKrpkW9gQ6ZJkjUYBWteN1Z7IF2ciLj6ywONPpvpdC5MzL9axBXkHe7F4.gif)

### Available Redeem types

Ryviu supports three types of rewards:

1.  **Amount off products**: Customers can redeem points for a discount on specific products or collections.
    
2.  **Order discount**: Customers can redeem points for a discount on their entire order.
    
3.  **Shipping discount**: Customers can redeem points to get free shipping on their order.
    

### Advanced settings

Each redeem program includes two methods: **Discount** **code** and **Automatic discount**.

1.  **Discount code**
    

Customers enter a discount code at checkout to apply the reward.

![](https://staticfiles.gleap.io/ghelparticle/K0Rr9ksqNVZGTJ96ebXFEchxvkmHAZNEfUx1U6UWEDRJccEB30CkbC2lATzrcbpUGLsfo1a4BL8.png)

2.  **Automatic discount**
    

The discount is applied automatically at checkout—no code required.

![](https://staticfiles.gleap.io/ghelparticle/iHzrBtgA0ERw4FhGAkeEyYEQGfHTbHnMjnlWaqwowG3PnukovfantGQehWgdV6MdkUDvNgMDyHJ.png)

### Configuration options

For both methods, you can configure:

-   **Discount code:** Enter a custom code or generate one automatically
    
-   **Title:** Set the name of the reward displayed to customers
    
-   **Discount type:** Choose between a fixed amount or a percentage
    
-   **Applies to:** Select specific products or collections (if applicable)
    
-   **Customer eligibility:** Make the reward available to all customers or specific customers
    
-   **VIP tiers:** Limit availability to all tiers or selected VIP tiers
    
-   **Minimum requirements:** Set conditions such as a minimum purchase amount or quantity
    
-   **Discount combinations:** Control whether this reward can be combined with other discounts
    
-   **Active dates:** Set the start date and optional end date for the reward
    

**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!