--- title: "Q&A widgets settings" description: "Learn how to configure and customize Ryviu's Customer Q&A Section and FAQ Widget, including display settings, approval options, styles, colors, and translations." url: https://docs.ryviu.com/en/articles/219-qanda-widgets-settings collection: "Setting sections" updated: 2026-11-03 language: en --- # Q&A widgets settings Learn how to configure and customize Ryviu's Customer Q&A Section and FAQ Widget, including display settings, approval options, styles, colors, and translations. Ryviu provides two Q&A widgets to help customers find answers and make informed purchasing decisions: - **Customer Q&A Section:** Allows customers to ask questions and view answers directly on product pages. - **FAQ Widget:** Displays frequently asked questions in a customizable accordion layout. To access these widgets, go to **Widgets → Q&A Widgets** in your Ryviu dashboard. ![Rivyu Product Reviews Widgets screen with the Q&A Widgets tab selected, showing Customer Q&A Section and FAQ cards; a red arrow points to Q&A Widgets and a red box highlights Widgets in the sidebar. Visible: Riviu Product Reviews, Widgets, Reviews Widgets, Loyalty Layout, Q&A Widgets, Customer Q&A S](https://staticfiles.gleap.io/ghelparticle/ys1WyjmXTFv5MqwVacJaPZwjXjswBjYiN6bKIwPeXyEucomZZJB31eL83FqA2Pu5RGLMFztKaUc.png) To make customization easier, each widget settings page provides the following options: - **Quick search:** Enter keywords in the search bar to quickly find the settings you need. - **Live preview:** Use the preview panel to see how your widget looks before displaying it on your storefront. You can: - Switch between **With questions** and **Without questions**. - Preview the widget on desktop, tablet, and mobile devices. - Select a language to preview the corresponding text. ## 1\. Customer Q&A Section The Customer Q&A Section allows customers to ask questions about your products and view answers from other customers or the store owner. Click **Customize** under the Customer Q&A Section to configure the widget. ### Settings Under the **Settings** tab, you can manage how questions and answers are displayed. ![Settings tab is selected in a community Q&A widget editor, showing General approval and sorting controls and Sections checkboxes beside a questions preview. Visible: Settings, Style, Language, With questions, Without questions, English.](https://staticfiles.gleap.io/ghelparticle/b8ctP9EqUw1iYF2D9cxgS0NXZCkFPvadyAU2ZeIhxRXtc4I5EjmZyCVitWemGISteFpqujscCDW.png) **General** - **Question approval:** Enable or disable approval before customer questions are published. - **Answer approval:** Enable or disable approval before answers are published. - **Sort by:** Choose Most helpful or Newest as the default sorting order for questions. - **Questions per page:** Set the number of questions displayed on each page. **Sections** Choose which elements to display in the Q&A section: - **Created time:** Show when a question was submitted. - **Ask The Community:** Display the option for customers to ask the community. - **Answer:** Show answers below questions. - **Votes:** Display voting options so customers can vote on questions. ### Style Under the **Style** tab, you can customize the Q&A button colors, including its background and text color. You can also add custom CSS to further adjust the widget's appearance. ![The Style tab is selected in a questions widget settings screen, showing button color controls and a Custom CSS editor beside a questions-and-answers preview. Visible: e.g., General, Colors, Settings, Style, Language, Color, Button.](https://staticfiles.gleap.io/ghelparticle/PHI50vwByHnH7tWmL3QlClHzC71W7sNpuiMPT8fhmH9IjbEkh9WO607ubpSkZESqybdCEZbACSr.png) ### Language The **Language** tab allows you to customize the text displayed throughout the Q&A widget, including headings, buttons, form labels, placeholders, and success or error messages. You can also click **Manage Translations** to manage translations for different languages. ![Language tab is outlined in red in the left settings panel beside a questions-and-answers preview showing customer questions and replies. Visible: Settings, Style, Language, Ask Community Block, Ask Community, Ask the community here.](https://staticfiles.gleap.io/ghelparticle/IuSkA7XgiBx7hqE97odc9T6uwAXHrl4Q0KFcr6iy6HPxRPiD14aTI5uVeLCV7JoFuMak9hfKdL5.png) ## 2\. FAQ The FAQ Widget displays frequently asked questions and their answers in an accordion layout, helping customers quickly find important information. Click **Customize** under the FAQ widget to configure its appearance. ![Widget appearance settings screen shows icon style and color controls beside a preview of a frequently asked questions widget. Visible: Widget appearance, Manage Translations, e.g., General, Colors, General, Icon style, Chevron.](https://staticfiles.gleap.io/ghelparticle/oj4EeEfwjQ0mKBOfjm5BTAPcKAuRoOciXxB1d6gUfjYxhRJHmY34Auj1uHJyOx38JxE5N1BxO0Y.png) ### General - **Icon style:** Choose between Chevron and Plus/minus icons to expand or collapse FAQ questions. ### Colors Customize the widget colors to match your storefront. **Text** - **Title color:** Set the color of the FAQ title. - **Question color:** Set the color of FAQ questions. - **Answer color:** Set the color of FAQ answers. **Other** - **Accent color:** Set the accent color used in the widget. - **Border color:** Customize the widget's border color. - **Background color:** Set the background color of the FAQ sections. ### Language and Translations Click **Manage Translations** to edit and manage the text displayed in different languages. * * * **Need help?** Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!