---
title: "How to set up an FAQ section on Shopify"
description: "Learn how to add an FAQ section to your Shopify store, manage FAQs, and customize the FAQ widget with Ryviu."
url: https://docs.ryviu.com/en/articles/221-how-to-set-up-an-faq-section-on-shopify
collection: "Ryviu Version 2.0"
updated: 2026-11-03
language: en
---

# How to set up an FAQ section on Shopify

Learn how to add an FAQ section to your Shopify store, manage FAQs, and customize the FAQ widget with Ryviu.

> **Info:** This feature is available on paid plans — Ryviu version 2.0.

Ryviu's FAQ Widget lets you display frequently asked questions and answers on your storefront in an accordion layout.

[View demo store](https://ryviu-app.myshopify.com/pages/faq-widget)

![Frequently asked questions page showing Orders & Payment and Shipping & Delivery accordion sections, with “How do I place an order?” expanded. Visible: Frequently asked questions, Orders & Payment, How do I place an order?, Browse our products, choose your size or variant, click "Add to cart" and pr](https://staticfiles.gleap.io/ghelparticle/tvCmAK1cJ5z6YtMVeP0Fr9zsiNxCwKjeb9wxoPKDRRrF4iK4JIBaSMKGmxBev1c5NhWJt6cJinn.png)

### 1\. How to Add an FAQ Section to Your Shopify Store

First, add the FAQ widget to your Shopify theme by following these steps:

1.  From your Shopify admin, go to **Online Store → Themes**.
    
2.  Find the theme you want to edit and click **Edit theme**.
    

![Shopify admin Online Store sales channel shows a storefront preview; red boxes highlight Online Store in the sidebar and the Edit theme button. Visible: Online Store, Pages, Preferences, Edit theme, Update, Public.](https://staticfiles.gleap.io/ghelparticle/WMPiBjIY4JX8k7UWRLQUuGYpsG7fnzcAN2eg5quCwrfGbbdHsLbHXGahpUNw7HjJNVKnABVuHgj.png)

3.  Select the page where you want to display the FAQ section, such as your homepage.
    
4.  Click **Add section**.
    
5.  Open the **Apps** tab and select **FAQ**.
    
6.  Click **Save** to apply your changes.
    

![Shopify theme editor showing the FAQ widget preview and the Apps section picker, with an arrow pointing to the FAQ app entry and Add section highlighted. Visible: faq, Horizon-Draft, Draft, Save, Assigned to 0 pages, Preview.](https://staticfiles.gleap.io/ghelparticle/7tJH6McIkZyIK1G5vIgCkixrX6oAlANspCj4NlLZWkWfifLZXoUx5PfcT1SUohKFszDu1KDlq7c.png)

Finally, visit your storefront to make sure the FAQ section is displayed correctly.

### 2\. How to create and manage FAQs

After adding the FAQ widget, you can create questions and answers and organize them into categories from your Ryviu dashboard.

1.  Go to **Reviews,** select **Q&A.**
    
2.  Click **Manage FAQ**.
    

![Ryviu Product Reviews Q&A Questions screen with arrows pointing to the Q&A tab and FAQ/import/export controls, and a red box highlighting Reviews in the sidebar. Visible: Ryviu Product Reviews, Products, Reviews, Store & Social, Q&A, Emails.](https://staticfiles.gleap.io/ghelparticle/zbLZNSqOekRUIazNTDJYiOvimTxnws8wA5SfIQnIJRRieEvXbwfam6hfNLkdVkk3UnA1tD9FhAV.png)

3.  Click **Manage categories** to add a category name, then click **Add**.
    
4.  Click **Add FAQ** to create your questions and answers.
    

![FAQ management screen lists questions with categories, published status, and row actions; red boxes highlight Manage categories and Add FAQ. Visible: FAQ, Manage categories, Customize appearance, Add FAQ, Question, Category.](https://staticfiles.gleap.io/ghelparticle/ylmwmfCmnFDq7R8u4pvt5LvAEJjp6pMsaYsu7GkaadLCHHgid9hKOWuVklR5wXxKgIdLZkiG4xI.png)

You can also manage your FAQs using the following options:

-   **Manage categories:** Add, rename, reorder, or delete categories.
    

![Categories management dialog with a category name field, Add button, and four reorderable category rows with edit and delete controls. Visible: Categories, Category name, e.g. Shipping, Add, Orders & Payment, Shipping & Delivery.](https://staticfiles.gleap.io/ghelparticle/SFafEaXa2ZmxVNA4LYmlbzFDzW3B4a0DYvdoJKU82EBpzbZ7a90sWMDwCe9t0j3ZdN52HlXIsz7.png)

-   **Publish/Unpublish:** Change an FAQ's visibility using its status badge.
    
-   **Reorder:** Use the arrow buttons to move FAQs up or down.
    
-   **Search:** Find FAQs by question or answer.
    
-   **Bulk actions:** Publish, unpublish, or delete multiple FAQs at once.
    

![FAQ management list shows six questions with category and Published status; red callouts mark Search FAQ, bulk actions, and individual FAQ controls. Visible: Search FAQ, 4 selected, Published, Unpublished, Delete, How do I place an order.](https://staticfiles.gleap.io/ghelparticle/lkpdKozAFGrTdmWMxpJLcXGZF25uIoKh3lccbzCeLFTu3DCSjBAzORr18JYJTLoZHowajvN0hnR.png)

### 3\. FAQ Widget Settings

You can customize the FAQ widget's appearance, colors, and translations to match your storefront.

![FAQ management screen lists questions by category and published status; a red outline highlights the Customize appearance button. Visible: FAQ, Manage categories, Customize appearance, Add FAQ, Question, Category.](https://staticfiles.gleap.io/ghelparticle/MGH10vZOynGZZl8bjHC91QWpRgP4lCrdorBhBHzJMb4dWjrDBTjnWmeuzOAcdStPdDtghHaqLLa.png)

For detailed instructions, check our guide: [FAQ Widget Settings](https://docs.ryviu.com/en/articles/219-qanda-widgets-settings.md#heading-4-2-faq).

![Widget appearance settings screen shows General and Colors controls on the left and a preview of a Frequently asked questions accordion on the right. Visible: Widget appearance, Manage Translations, General, Icon style, Chevron, Colors.](https://staticfiles.gleap.io/ghelparticle/pAnP8ejT6IOD0FRN0zqHSmK4uBAcl26KnAuUKX7Nx5nWpMrKRR6htxqrcMRcAPnLgXquDQG55vP.png)

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**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!