This new feature provides additional ways to engage with customers, increase conversion rates, and boost store sales.
Importing questions is a straightforward process. Just follow these steps:
👉 Step 1: Prepare your CSV file
To make sure the CSV file correct, you should copy Ryviu questions CSV file template
For the CSV file, please ensure the presence of the required fields:
product_handle: The product handle (Shopify), or slug (WooCommerce) of the products you want to import Q&A for should be used.
author: The name of your customers.
email: The email of your customers.
question: The text of questions.
status: "enable" or "disable"
create_at & answer_created_at: The format should be Year-Month-Date Hour:Minute, such as 2023-06-15 09:12.
answer: The text of the answer.
author_answer: The name of the store owner.
email_answer: The email address of the store owner.
To ensure a smooth importing process, we recommend opening and editing your CSV file in Google Sheets before importing it to your Ryviu account.
You can leave the fields of answer, author_answer, email_answer, and answer_created_at blank, but please include the field names.
If you provide an answer, you must also include the corresponding author_answer, email_answer, and answer_created_at for that particular answer.
If the date format in your CSV file is incorrect as required, questions and answers will be added to your Ryviu dashboard in real-time when you import the CSV file.
👉 Step 2: Import Q&A from CSV to Ryviu
Log in to your Ryviu account and navigate the Q&A section.
Click on the Import questions button.
Select your Q&A CSV file and click "Open"
Click on the "Import" button, and you can:
Select "Replace items" to replace the existing with new Q&As in the CSV file
Select "Merge items" to combine existing Q&As of the product with new ones in the CSV file.
👉 Step 3: Save and preview your change
Hit the "View all questions" to see your imported questions and answers.
You can also go to the live site to see how it looks in your store.
Need help?
Get in touch with our support team through live chat or email at [email protected]. We're here to help!
