My comments are not showing up

There are some cases that make your reviews not be shown on your product page. This guideline will help you fix it.

Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Please check the cases below to fix your issue.

1. You are using a Shopify 2.0 Online Store theme

Our app will not automatically install codes when installing the Ryviu app for your store if you use a 2.0 OS theme, such as Dawn theme. You must add Ryviu blocks to the section where you want reviews and stars to appear for your product page template. Please check the instruction How to install Ryviu widgets for 2.0 OS theme to know how to do it.


2. Your product is deactivated in your Ryviu Products Manager section

If your product has reviews but does not appear on your store, please check the product status in the Ryviu dashboard > Products. If the status is Deactive, change it Active to make reviews appear.


3. All reviews of your product are disabled

Please check if all reviews of your product are Unpublished from the Products section.

Select Reviews and Publish to make them display in your store.


4. Reviews disappear on one or some products after importing

Suppose reviews disappear on one or some products after you change your product handle/permalink on your Shopify/ WooCommerce store when importing reviews. In that case, you can quickly fix it by following the steps below.

  • Please go to your Ryviu dashboard > Product

  • Click on the edit icon on the product you want to update the reviews

  • Update its Handle to the same as the product handle of your product in your store.

  • Finally, click Save changes button.


5. Reviews disappear after changing/updating your theme

If reviews are not shown after you update your theme, please refer to the instructions below to install Ryviu snippet for your new theme to make reviews appear again:


6. You are using the 3rd app to create a product layout

If you are using an App to customize your product layout, please add these snippet codes to your app layout to display reviews. Here are code snippets:

- Stars rating under your product title:

<div class="review-widget"><ryviu-widget-total reviews_data="{{product.metafields.ryviu.product_reviews_info  | escape  }}" product_id="{{product.id}}" handle="{{product.handle}}"></ryviu-widget-total></div>

- Snippet code to display comments:

<div class="lt-block-reviews"><ryviu-widget handle="{{product.handle}}" title_product="{{product.title}}" image_product="{{ product.featured_image.src | img_url: '100x' }}"></ryviu-widget></div>

That's how to do it.

Please let us know via live chat or email if you have any questions.

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