If reviews are showing on your products before but someday, reviews disappear. Please check the cases below to fix your issue.

1. Your product is disabled in your Ryviu Products Manager section:

Please go to your Ryviu dashboard > Products and enable your product by clicking on product status icon so reviews will show up on your product page

2. All reviews of your product are disabled

Our app will disable reviews if they are empty content and less than 3 stars by default so please check if they are enabled or disabled from Products manager section, click on product you and then checking


3. Reviews disappear on one or some products, not all your products:

If you changed your product handle/permalink of product on your Shopify/ WooCommerce store after importing reviews then please go to your Ryviu dashboard > Product Manager, click on edit icon on your product then update Handle of it to the same with product handle of your product in store, click Save button.

4. Reviews disappear after changing/updating your theme

Please refer to this instruction below to install Ryviu snippet for your new theme to make reviews appear again: 

Install Ryviu for your new theme

5. You are using 3rd app to create product layout

If you are using an App to customize your product layout, please add our snippet codes to your app layout to make reviews showing. Here are code snippets:

 - Stars rating under your product title:


<!-- RYVIU APP :: WIDGET-TOTAL -->
<div class="review-widget">
<ryviu-widget-total
    reviews_data="{{product.metafields.ryviu.product_reviews_info  | escape  }}"
    product_id="{{product.id}}" handle="{{product.handle}}">
</ryviu-widget-total>
</div>
<!-- / RYVIU APP -->

 - Snippet code to display comments:

<!-- RYVIU APP :: WIDGET -->
<div class="lt-block-reviews">
<ryviu-widget  
   handle="{{product.handle}}"
   title_product="{{product.title}}"
   total_meta="{{ product.metafields.ryviu.r_count }}"
image_product="{{ product.featured_image.src | img_url: '100x' }}"></ryviu-widget>
</div>
<!-- / RYVIU APP -->
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