Question and Answer settings

This article provides you with an overview of Question and answer settings.

Hanh Vu avatar
Written by Hanh Vu
Updated over a week ago

In this section, you can control the Questions and answers on your product page. In detail, you can choose to enable or disable the questions before publishing them in your store. Besides, you can also manage and customize questions on your site.


To get access to the Question & answer settings section, please login your Ryviu dashboard > Settings.

In the vertical menu, click on Questions & Answers.

In this section, you may set the General (1) settings and Language (2) for the Question and Answer widget. If you want to see more setting options and a preview, click on Customize theme button (3).

1. General

There are two options that you can set up for Q&A widget in this part. Finally, please click on Save changes button to save the setting.

  • Enable Question approving to verify customer questions before publishing. Ryviu will send an email to you to inform you about those questions. You need to activate questions in the Ryviu dashboard to show them on your site.

  • If you want to divide questions into pages, you can add the number of questions per page.

  • Click on the Customize theme button to have more setting options. Please check the detail in the 3rd part in this article for more detail.

2. Language

You can select your language then click on Customize language button to customize the text of Q&A widget. You can click on each box to fill your suitable text, then click on Save button.

3. Customize theme

You can click on Customize theme button if you want to check the preview and set up more.

Please select type of Q&A widget (a), to preview in devices (b). You can export setting the 1st account and import the setting for the other account without setting it in many times (c). Please click on the Save button (d) to save your changes in that last step.

3.1 Color

You can set the color of background and text for button 'Ask the community' in this section.

3.2 Button

In this section, you can tick/untick on options which you want to show/hide:

  • The date and time for the question.

  • The Ask the Community, Ask, and Vote button.

3.3 Language

In Language section, you can check and customize text for your Q&A widget, leaving question form.

Should you have any other concerns, feel free to contact our Support team via live chat or email [email protected].

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