Please login your Ryviu dashboard > Settings > Emails to set up your email layout and email system.

  1. Layout

You can add and control your email templates on Layout section. After adding your email layout, you can send the test email by click on the edit button. Please read this article for getting full information:

https://docs.ryviu.com/en/articles/4233001-how-to-create-your-own-email-request-review-template

2. Email system

It is easy to set up for email on Email system

  • Activate the option Automatically send a request review email to a customer at the time you set.
  • Add the time and order status to send email 
  • Add your email address to verify. After that, email will be sent to your customers from your verified email address.
  • Add your domain on email, then your customer won't know your store is Shopify
  • Add your name and logo
  • Activate option to get email notice when product gets a new review 
  • Activate option to get email notice when a review or question get a reply from Admin or Customer

Note: Ryviu can send email to orders from the time you upgrade your membership only. It means you cannot ask your customers for leave a reviews for previous orders.

Should you need further support, please feel free to contact us via live chat or email us at [email protected]

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