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Support

On this page, you can know how to contact us to get support from Ryviu support team.

Hanh Vu avatar
Written by Hanh Vu
Updated over a week ago

Our support hours are 8 AM to 11:30 AM, 1:30 PM to 5 PM, 8 PM to 11:59 PM, and 12 AM to 4 AM GMT+7, Monday to Friday, excluding some holidays.

We’re here to help! Whenever you need assistance, you can reach the Ryviu support team through the following methods:

Live Chat

Live Chat is the first way to contact us. To access Live Chat:

  1. Click the message icon at the bottom right corner of your Ryviu dashboard.

  2. Select "Send us a message," provide clear screenshots, and leave your email. We'll address your issue promptly if we're online, or email you afterward.


Ticket dashboard

Creating tickets from your Ryviu dashboard is another ways to let us know your questions/trouble with our App.

  1. In the bottom right corner of your Ryviu account, click on the message icon.

  2. Click on "Create a ticket", then submit your tickets with your issue/questions with the form.

Checking ticket status

Once you've submitted a ticket, you can track its status by clicking on "Chat widget" > "Tickets":

View the list of tickets, and for detailed information, select the specific ticket.

Feel free to send us a message related to that ticket by clicking the button "Send us a message".


Contact page

Visit our contact page to submit a ticket. Click "Submit a ticket" then fill required information in the the form, we will check and get in touch to you soon.

From your Ryviu dashboard, you can contact us by clicking your account name in the upper right corner.


Email us

Email us at [email protected] with your inquiries. We strive to respond to all emails and tickets promptly.

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