Please contact us via our Live chat or touch us at [email protected] and we'll get back to you as soon as possible.

Below are some common questions that you might need the answer to.

1. How to remove Ryviu App and stop future charges?

The only way to uninstall Ryviu app and cancel the next payment is by removing it from your Shopify apps menu.

2. Can I keep reviews on my store after uninstalling Ryviu app?

A: No, you cannot. You will lose reviews on your store, however, you can keep them from your Ryviu dashboard.

3. How to remove Ryviu icon from my Shopify Products?

A: The Ryviu icon which you see on your Shopify Products comes from Ryviu chrome extension, please delete Ryviu chrome extension to remove Ryviu icon.

4. Why Ryviu codes are existing on your theme after uninstalling Ryviu app?

You removed the permission of Ryviu to connect with your store when uninstalling Ryviu App, so our App could not remove code in that case.

5. Do Ryviu codes affect my store loading speed?

No, they do not. Even app is installing, Ryviu app does not affect your store loading speed since it will load after your store fully load.

6. Can I delete Ryviu codes?

Yes, you can. Please follow the below steps:

  • Go to your Shopify store admin.

  • Online Store > Themes > Live theme > Actions > Edit code.

  • From file theme.liquid, please delete the below script.

<script defer="defer"> var ryviu_global_settings =  {{shop.metafields.ryviu.user_settings }}; </script>

  • From file product.liquid, please delete this code.

<!-- RYVIU APP :: WIDGET -->
<div class="lt-block-reviews">
<ryviu-widget product_id="{{product.id}}" handle="{{product.handle}}" title_product="{{product.title}}" image_product="{{ product.featured_image.src | img_url: "180x" }}"></ryviu-widget>
</div>
<!-- RYVIU APP -->
  • From file product-template.liquid, please delete this code.

<!-- RYVIU APP :: WIDGET-TOTAL -->
<div class="review-widget">
<ryviu-widget-total product_id="{{product.id}}" handle="{{product.handle}}" reviews_data="{{product.metafields.ryviu.product_reviews_info | escape }}"></ryviu-widget-total>
</div>
<!-- / RYVIU APP -->

As always, please feel free to let us know if you need any assistance.

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