I forgot the password

If you forgot your password, you can easily reset it in a few steps.

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

If you forgot the password to access your Ryviu account, you can follow one of the tips below to access it.

You must log in to your Ryviu account using your Ryviu username on the login page.

With Shopify users

  1. Login to your Shopify admin.

  2. Click Apps on the left sidebar menu.

  3. Click on Ryviu: Reviews & QA to log in to your Ryviu account.

  4. Access Ryviu Settings.

  5. In General > Profile, click Edit to get your Ryviu Username and Email.

  6. Copy your email

  7. Enter your email, and click the Reset button.

  8. Login to your email and click on the Reset password link.

  9. On the reset password page, enter Password and Confirm password fields.

  10. Click Reset Password button.


With other platform users

If you use the same email address to register multiple Ryviu accounts and verify your email, you can log in to a Ryviu account from the other ones. Please take a look at this article to get more details.

  1. Enter your email, and click the Reset button.

  2. Login to your email and click on the Reset Password link.

  3. On the reset password page, enter Password and Confirm password fields.

  4. Click Reset Password button.


Need help?

Get in touch with our support team through live chat or email at [email protected]. We're here to help!

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