I forgot the password

If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Many ways can help you to remember the password of your Ryviu account, but now and then you forget it. In that case, you can follow one of the below tips to access your Ryviu account.

  1. Access your Ryviu account from the Shopify admin store

With the Shopify store, you can login to the Shopify admin > Apps > Click on the Ryviu app to open your Ryviu dashboard.

The Shopify admin - Apps list

Once you login to your account, you can click on Settings > Password section to change/reset your password.

Change Ryviu account's password

2. Access your account from the other Ryviu account

If you used the same email address to register multiple Ryviu accounts and verified your email, you can login to a Ryviu account from the other ones. Please check this article to get more detail.

3. Reset the password

Resetting the password is the only way that you can do if your store is WooCommerce or Prestashop. Please click here to reset the password.

Reset the Ryviu account password

During the processing, there are some notices for you:

  • Nobody knows your password even our Ryviu team, therefore, you don't need to reset the new password after login into the Ryviu account with tips #1 and #2 if you want.

  • If you can't see the email to reset your password, please check junk emails in the Spam folder.

  • If you use the same email address to register multiple Ryviu accounts, the password of all Ryviu accounts will be changed when you reset the new password for an account.

As always, if you need any assistance, please don't hesitate to contact us :).

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