---
title: "Q&A widget FAQs"
description: "This article includes the most common questions for Q&A widget. If you can't find the answer in this doc, please contact us."
url: https://docs.ryviu.com/en/articles/56-qanda-widget-faqs
collection: "Ryviu dashboard"
updated: 2026-11-05
language: en
---

# Q&A widget FAQs

This article includes the most common questions for Q&A widget. If you can't find the answer in this doc, please contact us.

> **Warning:** The Q&A section supports Ryviu Paid plans only

Here are our most common questions about the Q&A widget in Ryviu

### 1\. Can Ryviu import questions and answers?

A: Ryviu supports importing Q&A via CSV files. Please learn how to import Q&A by visiting [**this article**](https://docs.ryviu.com/en/articles/25-import-qanda-from-csv-file.md)[.](https://docs.ryviu.com/en/articles/25-import-qanda-from-csv-file.md)

### 2\. Can Ryviu export questions and answers?

A: Yes, it can. Follow the steps below to export Q&A:

-   In the Assess Questions section, click on the product tile.
    

![](https://staticfiles.gleap.io/ghelparticle/3wWGqMPTT8l9jTJ0S5um9M4ktUmwCRdEh6AhIqDAJJJSAd2jRfx0D5IMllNvfCX6yt4OaqUdrlM.png)

-   Click on ‘More action’, then click on ‘Export CSV’.
    

![](https://staticfiles.gleap.io/ghelparticle/mCZfHNoAYDTFqPtdvsTJ27isb6wbdtwRc8IEDs4izV5eqzPTXPnGKrkAimZy0M4DcYrg9AT3QRe.png)

### 3\. How can I edit questions and answers?

A: Ryviu does not support editing Q&A in the Ryviu account. However, you can do that task with a CSV file. Please follow the steps below to modify Q&A:

-   Export Q&A to CSV file.
    
-   Open the CSV file on Google Spreadsheets > Edit Q&A > Download CSV file.
    
-   Import the new CSV file to your Ryviu account by selecting **Replace items**.
    

### 4\. How can I check questions before publishing on my store?

A: You can change the settings to verify questions.

-   From your Ryviu dashboard, access **Widgets.**
    
-   Click the **Customize button** of the Customer Q&A section.
    
    ![](https://staticfiles.gleap.io/ghelparticle/6niqpm8egDOQeVNBiNwjJ8vyeUOlRRAjWbaX70fffgYSLodhBlG9be704rrXhnrTf6RvL6NGgJI.png)
    
-   Select ‘Enable’ for the option ‘Question approval’.
    
    ![](https://staticfiles.gleap.io/ghelparticle/aVqebnuKAMQv0BS1G7CbkT4KrttU8e3EnI4xurrckX26HsfBnbu5XJOG44ASPtgb1N2angGfxNA.png)
    
-   Click Save button
    

### 5\. Can I translate texts in Q&A widget?

A: Yes, you can.

-   From your Ryviu dashboard, access **Widgets.**
    
-   Click the **Customize button** of the Customer Q&A section.
    
-   In the Language, click on the **Customize Widget Texts** button. Click **Save** after editing text.
    
    ![](https://staticfiles.gleap.io/ghelparticle/2C3gRGjj5as2BW0jG9GJCFt058aWlvquXHeYlInwCIQiR8Qx10oP0LcSOSfs7yuFTwdSdl98u4C.png)
    

### 6\. Can I change the display name when replying to reviews or questions?

A: Yes. By default, Ryviu displays your account username when you reply to reviews or answer questions.

To change the displayed name, please go to:

**Settings** → **Profile**

Then update the **First Name** and **Last Name** fields and save the changes.

![](https://staticfiles.gleap.io/ghelparticle/FuDgTVpaUutXmjzAfY6WBEX67tykgCzxKqqbnZzZOagZddILJuoC2AMh84jyimpuyeobV9yHSXP.png)

**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!