Ryviu will send emails to inform your customers when their questions are answer. It also allows you to customize the email template.
Set to send email notifications
From your Ryviu dashboard, please go to Settings > Email system to:
Verify your email address as this tutorial.
Tick on Customer for new reply notify option.
Create notify email layout
You can check and customize the email notification in Q&A email setting section. Click on Add new button to add the new email template, and click on Pencil icon to edit and send a test email to check.
Got any questions? Please contact our Help Center to get answers :)