Skip to main content
Email Automation

Please set up your request review email automation by following the steps below.

Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Ryviu's email automation feature allows you to send automated review request emails to customers after they purchase. Follow these steps to set it up

This feature only works on Ryviu paid plans.

πŸ‘‰ Step 1. Enable send request review

  1. Login to your Ryviu account

  2. Go to Settings.

  3. Click Email Automation.

  4. Precheck option "Send request review emails automatically".

β€‹πŸ‘‰ Step 2. Configure email-sending settings after the order is placed

  1. For Shopify

    • You can set up your timing after order status "Purchased", "Fulfilled", or "Delivery".

    • For "Delivery" status, Ryviu allows you to time-review request emails based on product delivery. Delivery-based timing allows you to always reach your customers if delivery times differ between orders.

    • You can use delivery-based timing on orders using Shopify's shipment status field.

  2. For WooCommerce

    • You can set up your time after the order status is Processing, Complete.

πŸ‘‰ Step 3. Set up your review request email timing after reaching the order status

  • You can set the timing between day, hour, and minutes after action.

πŸ‘‰ Step 4. Action after the customer writes a review

  • You can select "Redirect to customize the URL" so that customers are redirected to the URL you want after they submit reviews.

  • If you choose the "Thank you email" option, please click on "Thank you email settings" to set up your own thank you email setting.

    The Thank you page with a discount code

We recommend you use a page builder app to create a thank you page for upselling. Here are some of our trust partners:

πŸ‘‰ Step 5. Click the Save button.

Need help?

Get in touch with our support team through live chat or email at [email protected]. We're here to help!

Did this answer your question?