Following these steps below to set up Ryviu request review email automation

Customer reviews allow businesses to see what works, be discovered by new customers, and sell more products. Please follow these instructions below to discover how to set up your request review email

Step 1. Login to your Ryviu account > Emails > Automations

Enable "Email review request". Only Ryviu paid plans can enable this feature.

Activate the option to send email request reviews

Step 2. Set up your review request email timing.

Set the action to send emails

Set the action to send emails

  • For Shopify: You can set up your timing to after "Purchased", "Fulfilled", or "Delivery"

After "Delivery", Ryviu allows you to time review request emails based on product delivery.

Delivery-based timing allows you to always reach your customers if your delivery times differ between orders.

You can use delivery-based timing using Shopify's shipment_status field on orders.

Select order status to send email request reviews

  • For WooCommerce: You can set up your timing to after "Processing", "Complete"

Select delay time to send emails after action

Set time to send email request reviews

In "Time delay", you can set the timing between "day", "hour", "minutes" after action.

Step 3. Set up your "Request review email" template

Set your email templates

By default, our app will send emails using our default template and our email.

We recommend you verify your domain email to send request reviews email to refer to this instruction:

Change "Your domain" and "From name" to the value that you want your customers to see in your request email

You can create another template in Emails > Templates, then select your own template in "Template"

Select email template

Step 4: Set up thank page

Set up Thank you page

By default, after customers left a review, we will open a thank you page from our side depending on your "Thank you" template if you select "Type" is "Template".
If you select "Type" is "Redirect to the URL" then please add URL that you want customers to redirect to it after they left reviews.

Type "Template":

Email template type
  • Without discount code template

The Thank you page without a discount code

  • With discount code template

The Thank you page with a discount code

Please add your discount code when creating this email template

Add a discount code in the Thank you page template

Type Redirect to the URL:

Set up Type Redirect to the URL

Create your own thank you page on your store, add URL in the "Your URL" field so customers will be redirected to that page after they left reviews.

We recommend you use a page builder app for creating your thank you page for upselling. Here are some of our trust partners:

Step 5. Click "Save Changes" button and you are done.

Don't hesitate to contact us if you have any questions else.

All the best,

Ryviu team.

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