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Why can I not find Shopify products in my Ryviu account?
Why can I not find Shopify products in my Ryviu account?

Sometimes, you may not find Shopify products in your Ryviu bashboard. Don't worry! Let's find the reason and solution in this article.

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Why are products not shown in the Ryviu dashboard?

When you install the Ryviu app, it syncs your Shopify product list. If you upload new products to your store after that period, Ryviu cannot auto-sync them. As a result, some products in your Ryviu dashboard must be included.

How to add new products?

To add new products to the Ryviu dashboard, navigate to Products section, click on More actions button, then click on Sync new products.

The synchronization process will run in the background. Please check the synchronization process status near "Product" heading.

If you have further questions, don't hesitate to contact us via live chat or email.

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