---
title: "Troubleshooting star rating display issues"
description: "Read this article to learn about common star rating display issues and how to fix them."
url: https://docs.ryviu.com/en/articles/63-troubleshooting-star-rating-display-issues
collection: "Display reviews"
updated: 2026-11-10
language: en
---

# Troubleshooting star rating display issues

Read this article to learn about common star rating display issues and how to fix them.

## 1\. Star ratings display incorrectly when using the Fontify app

### Reason

The Fontify app may override Ryviu icon fonts and styles, causing some elements to display incorrectly.

You may notice issues such as:

-   Misshapen star ratings
    
-   Incorrect verified badge icons
    
-   Broken pop-up close (“X”) buttons
    

![](https://staticfiles.gleap.io/ghelparticle/x8tAdNx1IEhm4Mi2P5G06zVvjcKxy1Lj4G7isumByWvU8Hmj4mMDWlMslfoTd3Q6Lpj0I7pEUG2.webp)

### Solution

Follow these steps to exclude Ryviu icons from Fontify styling.

-   **Step 1:** Open the Fontify dashboard.
    
-   **Step 2:** Go to the **Fonts** section and add the following code to the **Custom Elements** box:
    

```javascript
:not(em[class*="ryviu-icon"]):not(span[class*="Ry-Icon"]):not([class*="r-icon"]):not([class*="r--stars-icon"])
```

![](https://staticfiles.gleap.io/ghelparticle/Gg8ZJzniIfE19yXHtp1x0cznSo9PFsgTZNOR5PQmEXHRaifxc2Xtgn6UIL9c1N5pU6853GcQ5gF.webp)

-   **Step 3:** Click **Save** to apply the changes.
    

## 2\. Star color or total rating text is displaying incorrectly

### Reason

This issue usually happens because the Ryviu App Embed is disabled in your Shopify theme.

As a result:

-   The star color may not update correctly
    
-   The total reviews text may not display properly
    
-   Translation settings may not apply
    

### Solution

Please follow these steps:

-   **Step 1:** Go to **Shopify Admin** → **Online Store**
    
-   **Step 2:** In your current theme, click **Customize**
    
-   **Step 3:** Open **App embeds**
    
-   **Step 4:** Turn on **Ryviu Settings**
    
-   **Step 5: Save the changes**
    

![](https://staticfiles.gleap.io/ghelparticle/1nAgBlrArDW0TntjGNiZjsPXs34s7uGaRIbALQMIebEV42IIwVK8UHaNFIgZSTQzg5mwrIYtYRk.png)

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**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!​