Import Q&A from CSV file

This feature supports Ryviu Premium plans only.

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

This new feature provides additional ways to engage with your customers, increase conversion rates, and boost sales for your store.

Note: This feature only works in Paid Ryviu memberships.

How to import Q&A from CSV file?

Importing questions is a straightforward process. Just follow these steps:

  • Step 1: Log in to your Ryviu account and navigate the Q&A section.

  • Step 2: Click Import questions button

  • Step 3: Browse your CSV file

  • Step 4: Click on the Import button.

If you import Q&A for a product with questions and answers, please select Replace items to replace the existing with new Q&As in the CSV file or Merge items to combine all Q&As of the product with new ones.

Product questions CSV file

For the CSV file, please ensure the presence of the required fields:

  • product_handle: The product handle (Shopify), slug (WooCommerce), or friendly URL (PrestaShop) of the products you want to import Q&A for should be used.

  • author: The name of your customers.

  • email: The email of your customers.

  • question: The text of questions.

  • status: "enable" or "disable"

  • create_at & answer_created_at: The format should be Year-Month-Date Hour:Minute, such as 2023-06-15 09:12.

  • answer: The text of the answer.

  • author_answer: The name of the store owner.

  • email_answer: The email address of the store owner.

Please take note of the following points when editing your CSV file:

  1. For the fields of answer, author_answer, email_answer, and answer_created_at, you can leave them blank, but please include the field names.

  2. If you provide an answer, you must also include the corresponding author_answer, email_answer, and answer_created_at for that particular answer.

  3. If the date format in your CSV file is incorrect as required, questions and answers will be added to your Ryviu dashboard in real time when you import the CSV file.

To ensure a smooth importing process, we recommend using Google Sheets to open and edit your CSV file before importing it to your Ryviu account. If you encounter any errors or issues, please don't hesitate to contact us for assistance. We're here to help you resolve any problems you may encounter.

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