Sending email request reviews is another simple way to ask for feedback from your customers. However, you might encounter situations where emails cannot be sent, and identifying the exact cause can be perplexing. In this article, we'll explore common issues and their solutions to ensure your review requests go smoothly.

Some customers may not receive your review request emails because they did not tick in the option receive marketing emails during the checkout process.

You can pre-check that option on your checkout page from Shopify store admin > Settings > Checkout > Marketing consent.

Emails are not sent out if the order doesn't meet the conditions you've set in your email automation. For instance, if you've scheduled emails to be sent 10 days after the purchase date, you must wait for that time.

Note: In case you need to modify the settings in the email automation, the changes will be applied to the new orders only.

Emails are only sent out when orders have tracking information from carriers like USPS, UPS, FedEx, and Canada Post, and when they reach the "Delivered" status. These carriers have a direct link with Shopify, once the status of the shipment is changed, our app will send emails out.

If your carrier is not from that list, Ryviu does not support sending email. In this case, please consider to change the action for the status.

This article has mentioned the troubleshooting with common issue when sending email request reviews. Feel free to contact our Support staff if you have any questions or require more details about that.