---
title: "Troubleshooting Ryviu reviews not showing on Shopify store"
description: "Read this article to learn about common issues that may prevent Ryviu reviews, comments, or widgets from appearing correctly on your Shopify store."
url: https://docs.ryviu.com/en/articles/87-troubleshooting-ryviu-reviews-not-showing-on-shopify-store
collection: "Display reviews"
updated: 2026-11-10
language: en
---

# Troubleshooting Ryviu reviews not showing on Shopify store

Read this article to learn about common issues that may prevent Ryviu reviews, comments, or widgets from appearing correctly on your Shopify store.

Please check the cases below to fix your issue.

## 1\. **Ryviu widgets are not installed**

Ryviu does not automatically install widgets on Shopify Online Store 2.0 themes, such as Dawn.

You need to manually add the Ryviu widget blocks to display reviews and star ratings on your product pages.

Please follow [our guide](https://app.gleap.io/en/articles/107-installing-ryviu-product-review-blocks-for-your-shopifys-20-os-free-themes) for installing Ryviu widgets on Shopify 2.0 themes.

## 2\. Cannot add the Ryviu block to your product template

### Reason

This issue may occur because you have not added any products to your store.

![](https://staticfiles.gleap.io/ghelparticle/NyDDkVUnmM0rQsx2swdHVCvi7vLdBhffbEFJItDRs5yxpLOM81xixn5ha9nrFsCRafhoRiGKLan.webp)

### Solution

Please ensure you have added the product to your store so we can access the product template to add the app block

## 3\. Reviews do not appear on the Shopify Warehouse theme

### Reason

Some Shopify themes, such as Warehouse - the vintage theme, may not support automatic placement for the Ryviu widget.

### Solution

You may need to manually add the Ryviu snippet code to your theme.

-   **Step 1:** Log in to your Shopify store admin
    
-   **Step 2:** In **Online Store** > **Themes**
    
-   **Step 3:** Click "..." > **Edit codes**
    
-   **Step 4:** Open **theme.liquid** file
    
-   **Step 5:** Find and move **{{ content\_for\_header }}** code after **<head>** tag so it looks like this.
    
    ```javascript
    <head> 
    {{ content_for_header }}
    ```
    
-   Step 6: **Save** the file and check again.
    

## **4\. Products in Ryviu are deactivated**‌

If your product has reviews but does not appear on your store, please check the product status in the **Ryviu dashboard** > **Products**. If the status is **Deactive**, change it to **Active** to make reviews appear.

![](https://staticfiles.gleap.io/ghelparticle/qLmTei26QN9IFm6GXCs05zbXLmV6fmKvnifa8qjQDzhuTv1xJqZQr4Bc6MEfrckyhu3sNRR8EIi.png)

## **5\. Reviews of the product are unpublished**

Please check if all reviews of your product are **Unpublished** from the **Products** section.

![](https://staticfiles.gleap.io/ghelparticle/Z3RttJusfwuIwFT9stYdQK0wCCb8gBDuAEJPzloreFtj40NYrVUJSlC4ZTuTgpDRMKAHSrSWZ05.png)

## **6\. Reviews disappear after changing/updating your theme**

You need to add the Ryviu widget blocks or snippet codes again to your new theme to make reviews display after changing your theme.

## **7\. You are using the 3rd app to create a product layout**‌

If you use an app to customize your product layout, please check the app's documentation to see if it includes instructions for adding Ryviu widgets.

If it hasn't, you can use the Ryviu snippet codes below and add them to your app's layout to display reviews. Here are code snippets

-   **Stars rating under your product title**
    
    ```
    <div class="review-widget"><ryviu-widget-total reviews_data="{{product.metafields.ryviu.product_reviews_info  | escape  }}" product_id="{{product.id}}" handle="{{product.handle}}"></ryviu-widget-total></div>
    ```
    
-   **Snippet code to display comments**
    
    ```
    <div class="lt-block-reviews"><ryviu-widget handle="{{product.handle}}" title_product="{{product.title}}" image_product="{{ product.featured_image.src | image_url: '200x' }}"></ryviu-widget></div>
    ```
    

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**Need help?**

Get in touch with our support team through [live chat](https://docs.ryviu.com/en/articles/101-support.md) or email at [info@ryviu.com](mailto:info@ryviu.com)**.** We're here to help!