You can edit your name by one of two below ways:
- Reply from Ryviu dashboard.
Please click on the review which you want to reply > Click Show reply icon > Click Reply > Edit your name on the comment box before sending your response.
2. Reply from your store.
You need to do similar to the first way. However, you need to go your Ryviu dashboard > Enable your reply to display it on your store.
Can not do that? Please feel free to contact our Help Desk. We're here to help.