How to set up an FAQ section on Shopify

This feature is available on paid plans — Ryviu version 2.0.

Ryviu's FAQ Widget lets you display frequently asked questions and answers on your storefront in an accordion layout.

1. How to Add an FAQ Section to Your Shopify Store

First, add the FAQ widget to your Shopify theme by following these steps:

1. From your Shopify admin, go to Online Store → Themes.

2. Find the theme you want to edit and click Edit theme.

3. Select the page where you want to display the FAQ section, such as your homepage.

4. Click Add section.

5. Open the Apps tab and select FAQ.

6. Click Save to apply your changes.

Finally, visit your storefront to make sure the FAQ section is displayed correctly.

2. How to create and manage FAQs

After adding the FAQ widget, you can create questions and answers and organize them into categories from your Ryviu dashboard.

1. Go to Reviews, select Q&A.

2. Click Manage FAQ.

3. Click Manage categories to add a category name, then click Add.

4. Click Add FAQ to create your questions and answers.

You can also manage your FAQs using the following options:

• Manage categories: Add, rename, reorder, or delete categories.

• Publish/Unpublish: Change an FAQ's visibility using its status badge.

• Reorder: Use the arrow buttons to move FAQs up or down.

• Search: Find FAQs by question or answer.

• Bulk actions: Publish, unpublish, or delete multiple FAQs at once.

3. FAQ Widget Settings

You can customize the FAQ widget's appearance, colors, and translations to match your storefront.

For detailed instructions, check our guide: FAQ Widget Settings.

Need help?

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