Common Amazon review import issues

Here are some solutions if you encounter issues when importing reviews from Amazon.

1. Cannot get any reviews

Reason

Amazon may block review loading if it cannot verify your browser session or IP address.

Solution

Please try the following steps:

1. Open Amazon in the same browser

2. Log in to your personal Amazon account

3. Refresh your Ryviu dashboard

4. Try importing reviews again

2. Can only import 8 or 100 reviews

In some cases, Amazon does not load all reviews from the product page, so you may only be able to import 8 or 100 reviews.

Reason

Your Amazon account may have a temporary limit on the number of reviews you can view.

You can check this by clicking See more reviews on the Amazon product page to open the full review page.

Then request Amazon to load more reviews. Once more reviews become available, you can try importing again.

Solution

If you need more reviews, you can:

• Import from multiple Amazon products

• Use another review source

• Import reviews manually via CSV

3. The product does not match your import settings

Reason

Some import settings may limit the number of reviews that can be imported.

For example:

• Import image reviews only

• Import by ASIN

• Minimum star rating

• Other review filters in Ryviu

In that case, Ryviu only imports reviews that match your settings.

Solution

Please review your import settings and try reducing some filters.

For example:

• Disable Import image reviews only

• Lower the minimum star rating

• Remove unnecessary filters

Then try importing the reviews again

Need help?

Get in touch with our support team through live chat or email at [email protected]. We're here to help!