Request Reviews Email

This article is about the request reviews email feature in Ryviu

Alice avatar
Written by Alice
Updated today

Ryviu is a wonderful app that allows you to collect and import reviews for your store. One of the top features that Ryviu offers you to grab reviews is sending emails to your customers to ask for their product reviews after each purchase is completed.

This article will give you a general understanding of request reviews email and how to create an email to ask for product reviews from your customers.

Store and manage customer reviews

Go to Ryviu Dashboard > Emails to reach the Analytics page.

On this page, you can store information, including order ID, rating, status, date, and actions of all orders on your store. Based on such useful information, you can send emails to your customers to ask for reviews on the products ordered.

Regarding order status, there are 5 statuses of the order displayed in the statistics chart:

  1. Processing: when an order meets all setting requirements in the Email Request Reviews system, the requested email will be sent to your customers to ask for their reviews on that product.

  2. Sent: the request emails were sent to the customers

  3. Opened: the amount of sent emails was opened by the customers.

  4. Rated: The number of customers who left their reviews on the products they bought.

  5. Failed: The number of emails was sent unsuccessfully.

On the review page, you can find orders and filter the orders by the status as above.

Setting emails

You can set up request emails by going to Settings > Email automations section in Ryviu dashboard.

Here, you can enable the option to send email request reviews, set up time, edit sender information.

Note: Our app will send an email if customer check on the option allows getting email marketing on the checkout page only.

Accept marketing email option

For further information about email automation, let refer to this article.

How to create a request email?

With Ryviu, You can easily create a request review email by referring to this tutorial.

After having a request email, you can send it manually to your customers on the Analytics page by clicking on the envelop icon in the Action section of processing order. Otherwise, emails will be sent correctly as your setting on Automations page.

Note: Before sending emails to your customers, you need to verify your domain email by following this guideline.

If you have any further questions, please contact us via email or live chat.

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