Troubleshooting the Ryviu Chrome Extension

Some issues might cause the Ryviu Chrome extension to stop working. Follow this guide to resolve them.

1. The app asks you to install the Chrome extension

Reason

The Ryviu Chrome extension is required to import reviews from supported dropshipping platforms such as AliExpress, Amazon, Etsy, and DHgate.

If the extension is:

• not installed

• disabled

• outdated

• or missing permissions

Ryviu may continue asking you to install it.

Solution

Please make sure:

• The Ryviu Chrome extension is installed

• The extension is enabled in Chrome

• You are using the latest version

Then reload your Ryviu dashboard and try importing again.

2. Update the Ryviu Chrome extension

Reason

Usually, the Ryviu Chrome extension automatically updates to the latest version. But sometimes, it might be delayed for a few days. You can force Chrome to update them.

Solution

• Go to the Extensions Tab to remove your current Ryviu Chrome extension.

• Reinstall the Ryviu Chrome extension from the Chrome Web Store.

• Reload your Ryviu account, then import reviews.

3. Check your account on the Dropshipping sites

Sometimes, issues with your dropshipping accounts can prevent you from importing reviews. Here's what you should do:

• AliExpress Reviews: Access the reviews tab on AliExpress. If prompted, verify your account. This article provides more details.

• Amazon Reviews: Log in to your Amazon account before importing. Please read our latest instructions for more details.

• Etsy and DHgate Reviews: Log out of your Etsy or DHgate accounts.

3. Enable the option to auto-access Dropshipping sites

If you try the above methods and the Ryviu Chrome extension does not work, please follow these steps:

• Access your "Chrome extensions" (1) > Turn on the "Developer mode" (2).

• Click on the "Detail button" (3) of the Ryviu Chrome extension > Enable the option "Automatically allow access on the following sites" (4).

Need help?

Get in touch with our support team through live chat or email at [email protected]. We're here to help!