Sending email request reviews is a simple way to ask for customer feedback. However, you might encounter situations where emails cannot be sent, and identifying the exact cause can be perplexing. This article will explore common issues and their solutions to ensure your review requests go smoothly.

Some customers may not receive your review request emails because they did not tick in the option to receive marketing emails during the checkout process. So, to make sure that the customers get your emails, you need to tell them to tick the subscribe option below.

You can pre-check that option on your checkout page from Shopify store admin > Settings > Checkout > Marketing consent.

Just so you know, emails are only sent out if the order meets the conditions you've set in your email automation. For instance, if you've scheduled emails to be sent 10 days after the purchase date, you must wait.

Note: If you need to modify the settings in the email automation, the changes will only be applied to the new orders.

Emails are only sent out when orders have tracking information from carriers like USPS, UPS, FedEx, and Canada Post, and when they reach the "Delivered" status. These carriers have a direct link with Shopify. Once the shipment status is changed, our app will send emails.

If your carrier is not on that list, Ryviu does not support email sending. In this case, please consider changing the action for the status.

If your customers unsubscribe from your mailing list after subscribing when purchasing, their order will be added to the email list. However, our app will not send request emails, so you can see some emails in the queue with processing status when they reach your sending settings.

Feel free to get in touch with us with any questions or if you need more details.

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