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FAQs and Troubleshooting
The most commonly asked questions from Ryviu customers
Reviews of Ryviu do not appear on Warehouse theme
Will using Ryviu slow down your store?
What is Lazy Load?
Review section appears 2 times on my product page
How do I know if my Shopify theme is Shopify 2.0 OS theme?
How to install Ryviu star ratings on the collection of Shopify's 2.0 free themes?
Reviews are not appearing on my Wordpress & WooCommerce store
How long does it take for showing star ratings on Google organic search?
Troubleshooting with sending email request reviews
Most common questions for Q&A widget
Is it normal to have no WooCommerce products in the Ryviu account after connecting to the store?
Why can I not find Shopify products in my Ryviu account?
How can I get the image's URL?
Can I send a test email?
Quick access to your other Ryviu accounts
Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?
How do I select featured reviews?
I forget the password
Can I edit the Shop name?
Can I customize the font for product reviews?
Can I change email address for my account?
New Frontend Now Available: Stay Updated with the Latest Changes
Make featured reviews appear on top of your review section
Solving star color and translation issues with the rating total widget
Reconnect store with Ryviu
My comments are not showing up
Translate Ryviu widget into the language of your website.
Hide the title of reviews ("Ship from:", "Color:"...) from my reviews
How to customize the date format of reviews?
Add Ryviu snippet code to display reviews of a product on a non-product page of your store
How can I check customer email address?
Get your Shopify product handle and ID
Ryviu app asks to install or update Ryviu Chrome when importing reviews
Can I change the product URL to import reviews?
Why do I get fewer reviews than the number of the total ratings on an Amazon product page?
Why can I get only 20 reviews?
Can I restore deleted reviews?
Solving CSV file import errors
Why can't I load more than 100 reviews on Amazon?
Why I can't import AliExpress reviews?
Why I can't write reviews?
Adding photos to your CSV file