FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Ryviu customers

Dan Dong avatar Yen avatar Nam Nguyen avatar
16 articles in this collection
Written by Dan Dong, Yen, and Nam Nguyen

How to use Ryviu discount code?

If you have Ryviu discount code, please follow this instruction below to apply it.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you are getting this issue when importing reviews, although you are login in, please fix it follow this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to import reviews from other languages than English?

You can import reviews from other languages like: Russian, Portuguese, Spanish, and French.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to upload your shop avatar?

It's simple to display your shop avatar when replying a comment.
Yen avatar
Written by Yen
Updated over a week ago

How to edit your name when replying a comment?

Normally, it’s will be your username. However, you can change it.
Yen avatar
Written by Yen
Updated over a week ago

How to connect new store to current Ryviu account?

You can connect new store with current existing account
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Importing reviews from multiple AliExpress and Amazon into a product

You can do like that if you are Unlimited membership.
Yen avatar
Written by Yen
Updated over a week ago

Update Google Structure Data for reviews

Please follow this instruction below to push your product reviews on Google search.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to take reviews back after changing the theme on your Shopify store?

It is simple to do. This instruction will give you the answer.
Yen avatar
Written by Yen
Updated over a week ago

Three ways to import reviews by using Ryviu

You can import AliExpress/Amazon reviews to your drop ship products follow three below ways.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to write review with photos by yourself?

Easy way to write review by yourself via Ryviu
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to edit reviews from your Ryviu dashboard

Edit your product reviews so easy
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Why can I get only 20 reviews?

I'll explain on this article
Nam Nguyen avatar
Written by Nam Nguyen
Updated over a week ago

Can't import CSV to Product Reviews by Shopify

This article will helps you fix import CSV problem
Nam Nguyen avatar
Written by Nam Nguyen
Updated over a week ago

Customer review images are not showing (Fix for Shopify Product Reviews app)?

This instruction is only for Shopify Product Reviews app
Nam Nguyen avatar
Written by Nam Nguyen
Updated over a week ago

Payment Questions

Below are frequently question answers below, if you can’t find your problem then contact to us. We will help you to solve it 🙂
Nam Nguyen avatar
Written by Nam Nguyen
Updated over a week ago