FAQs and Troubleshooting

The most commonly asked questions from Ryviu customers

20 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others

Ryviu Dashboard

Can I send a test email?

You can send a test email to check your email template. Please follow below steps in this tutorial.

Written by Yen Ma
Updated over a week ago

Quick access to your other Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.

Written by Dan Dong
Updated over a week ago

Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan

Written by Dan Dong
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.

Written by Dan Dong
Updated over a week ago

I forgot the password

If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.

Written by Yen Ma
Updated over a week ago

Can I edit the Shop name?

Yes, you can. This tutorial will guide you on editing your name when replying to a comment or answer a question on your store.

Written by Tuyen
Updated over a week ago

Add photos to your store's reviews

This tutorial will show you how to add photos to your reviews.

Written by Dan Dong
Updated over a week ago

Create an email request review template

With Ryviu, you can create or design your own email request review template as you expect.

Written by Dan Dong
Updated over a week ago

Is the Basic and Pro plan active now?

Yes, your Basic and Pro accounts activate even they are no longer on our pricing.

Written by Yen Ma
Updated over a week ago

Ryviu App

Reconnect store with Ryviu

This article will instruct you to update Ryviu app to reconnect your store with Ryviu.

Written by Alice
Updated over a week ago

My reviews are not showing up

There are some cases that make your reviews not be shown on your product page. This guideline will help you fix it.

Written by Dan Dong
Updated over a week ago

Translate Ryviu widget on your product page

Please follow this instruction to translate Ryviu widget to your site's language.

Written by Dan Dong
Updated yesterday

Hide title of reviews ("Ship from:", "Color:"...) from my reviews

This tutorial will show you how to hide the title of reviews ("Ship from:", "Color:"...) from your reviews.

Written by Dan Dong
Updated over a week ago

Add Ryviu snippet code on a non-product page of your store

This tutorial will show you how to add Ryviu snippet code on a non-product page of your store.

Written by Dan Dong
Updated over a week ago

Remove Ryviu App From My Shopify Store

If you've reached this page, there must be something we should be doing better.

Written by Yen Ma
Updated over a week ago

Import Reviews

Get your store product handle/slug

This article will define product handle and show you how to get it from your store.

Written by Yen Ma
Updated over a week ago

Can I sync new reviews?

It's a frequent query that we get like clockwork. The sync new reviews option is not available yet, but you can follow this tutorial.

Written by Yen Ma
Updated over a week ago

Why can I get only 20 reviews?

This article is explaining why you can get only 20 reviews on your store.

Written by Nam Nguyen
Updated over a week ago

Shopify Product Reviews App

Can't import CSV to Product Reviews by Shopify

This article will helps you fix import CSV problem

Written by Nam Nguyen
Updated over a week ago

Customer review images are not showing (Fix for Shopify Product Reviews app)?

This instruction is only for Shopify Product Reviews app

Written by Nam Nguyen
Updated over a week ago