FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
36 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others

Quick access to other your Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to install stars review for your Debutify Shopify theme?

Please install stars review for your Debutify refer to this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add Ryviu snippet code on a non-product page of your store?

You can add Ryviu snippet codes to display reviews of a single product on every page refer to this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Urgent: Update Ryviu app to reconnect your store with Ryviu! (Shopify only)

Please update Ryviu app refer to this instruction below to reconnect.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Is the Basic and Pro plan active now?

Yes, your Basic and Pro accounts activate even they are no longer on our pricing.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

How to hide title of reviews ("Ship from:", "Color:"...) from my reviews?

Yes, you can remove them from your reviews by following this instruction
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to verify your domain email to sending "Product Review Request" email?

You need have a Ryviu paid plan and must verify your email before using this feature.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to create your own email request review template?

Please check this instruction below to create your own template
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to install Ryviu app for an unpublish Shopify theme?

You can install Ryviu app for your unpublish them by referring to this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to install Ryviu snippet codes for your Pagefly?

Please refer to this instruction to install our snippet to your PageFly - Advanced Page Builder
Dan Dong avatar
Written by Dan Dong
Updated over a week ago
Ryviu Dashboard

How to make a review of my product display first?

In case you want a review appears very top in your reviews section then please refer to this instruction below.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Can I edit countries of reviews?

Yes, you can simple change or hide flag by following this article.
Yen Ma avatar
Written by Yen Ma
Updated this week

How to approve reviews before publishing on your site?

This feature will help you to disable negative reviews.
Hanh Vu avatar
Written by Hanh Vu
Updated over a week ago

Import reviews from CSV/Export reviews to CSV features

We're glad to inform you that our Team Grouper optimized the features Import from CSV and Export to CSV.
Tuyen avatar
Written by Tuyen
Updated in the last 15 minutes

How to copy reviews from a product to another one?

You can copy reviews from a product to another with a few seconds without using CSV.
Dan Dong avatar
Written by Dan Dong
Updated this week

How to take back missing reviews after updating to the new version?

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you are getting this issue when importing reviews, although you are login in, please fix it follow this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to upload your shop avatar?

It's simple to display your shop avatar when replying a comment.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to add photos to your reviews?

You can add photos for your reviews from your Ryviu dashboard
Dan Dong avatar
Written by Dan Dong
Updated this week

How to edit your name when replying a comment?

Normally, it’s will be your username. However, you can change it.
Tuyen avatar
Written by Tuyen
Updated over a week ago

Importing reviews from multiple sources

You can import reviews from multiple sources to a product if you are Unlimited plan.
Tuyen avatar
Written by Tuyen
Updated over a week ago
Ryviu App

My reviews are not showing up

Some cases that make your reviews are not showing up from your products
Dan Dong avatar
Written by Dan Dong
Updated this week

How to update new Ryviu version for your WooCommerce?

Please update your Ryivu for your Woocommerce store follow this instruction
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add Ryviu to GemPages Page Builder & Funnel?

Ryviu is integrated with GemPages now! You can easily add Ryviu to your own store without touching any code.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add review snippet (Google structured data) for your product page?

Please follow this to make stars rating appear on your products in Google organic search
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to translate Ryviu widget on your product page?

Please follow this instruction to translate Ryviu widget to your site's language.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Shopify: How to update from old version to 4.0 version of Ryviu app?

Please follow this instruction to update your app from old to new one.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Reviews do not display when changing theme

It is simple to get reviews back after change theme on Shopify store. This instruction will give you the answer.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to connect new store to current Ryviu account?

You can connect new store with current existing account
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to uninstall old version Ryviu app from your Shopify store?

Please follow step by step below to uninstall Ryviu app from your Shopify store.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to write review with photos by yourself?

Easy way to write review by yourself via Ryviu
Dan Dong avatar
Written by Dan Dong
Updated over a week ago