FAQs and Troubleshooting

The most commonly asked questions from Ryviu customers

31 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 1 other

Ryviu app asks to install or update Ryviu chrome when importing reviews

Please follow the instructions below to solve the issue

Written by Dan Dong
Updated yesterday

Reviews of Ryviu do not appear on Shopify Warehouse theme

Please follow this instruction to solve the issue

Written by Dan Dong
Updated over a week ago

How to remove flags from reviews?

You can customize to remove flags of reviews by following this instruction

Written by Dan Dong
Updated over a week ago

How to customize the date format of reviews?

You can customize the date format reviews

Written by Dan Dong
Updated over a week ago

How do I know if my Shopify theme is Shopify 2.0 OS theme?

It is very easy to know if your theme is Shopify 2.0 OS theme.

Written by Dan Dong
Updated over a week ago

How to install Ryviu review stars on the collection on Shopify 2.0 Dawn, Sense themes page?

You can install Ryviu review stars for Shopify 2.0 Dawn theme by following this article

Written by Dan Dong
Updated over a week ago

Ryviu Dashboard

I cannot translate the review text and star color under the product title

Let's see if we can figure out the answer from this article.

Written by Yen Ma
Updated over a week ago

Why I can not find Shopify products in my Ryviu account?

Let's take a minute to read the answer in this article.

Written by Yen Ma
Updated over a week ago

Can I customize the date of Questions and Answers?

Yes and no are the answers. Let's have a look at this article for more information.

Written by Yen Ma
Updated over a week ago

Quick access to your other Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.

Written by Dan Dong
Updated over a week ago

Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan

Written by Dan Dong
Updated over a week ago

How do I select featured reviews?

Featured reviews can be selected in your Ryviu dashboard in a few simple steps.

Written by Yen Ma
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.

Written by Dan Dong
Updated over a week ago

I forgot the password

If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.

Written by Yen Ma
Updated over a week ago

Can I edit the Shop name?

Yes, you can. This tutorial will guide you on editing your name when replying to a comment or answer a question on your store.

Written by Yen Ma
Updated over a week ago

Add photos for your reviews

This tutorial will show you how to add photos to your reviews.

Written by Dan Dong
Updated over a week ago

Create your request review email template

With Ryviu, you can create or design your own request review email template as you expect.

Written by Dan Dong
Updated over a week ago

Ryviu App

Make featured reviews appear on top of your review section

You can make featured reviews of your product appear on top by changing setting on your Ryviu

Written by Dan Dong
Updated over a week ago

Reconnect store with Ryviu

This article will instruct you to update Ryviu app to reconnect your store with Ryviu.

Written by Alice
Updated over a week ago

My comments are not showing up

There are some cases that make your reviews not be shown on your product page. This guideline will help you fix it.

Written by Dan Dong
Updated over a week ago

Translate Ryviu widget into the language of your website.

Please follow this instruction to translate Ryviu widget to your site's language.

Written by Dan Dong
Updated over a week ago

Hide title of reviews ("Ship from:", "Color:"...) from my reviews

This tutorial will show you how to hide the title of reviews ("Ship from:", "Color:"...) from your reviews.

Written by Dan Dong
Updated over a week ago

Add Ryviu snippet code to display reviews of a product on a non-product page of your store

This tutorial will show you how to add Ryviu snippet code on a non-product page of your store.

Written by Dan Dong
Updated over a week ago

Remove Ryviu App From My Shopify Store

If you've reached this page, there must be something we should be doing better.

Written by Yen Ma
Updated over a week ago

Import Reviews

Can I change the product URL to import reviews?

Yes, you definitely can import reviews from a different Aliexpress, Amazon, Etsy, or DHgate product URL.

Written by Yen Ma
Updated over a week ago

Why do I get fewer reviews than the number of the total ratings on an Amazon product page?

The Ryviu Chrome addon imports global Amazon reviews. As a result, you receive fewer reviews than the overall rating.

Written by Yen Ma
Updated over a week ago

Get your store product handle/slug

This article will define product handle and show you how to get it from your store.

Written by Yen Ma
Updated over a week ago

Can I sync new reviews?

It's a frequent query that we get like clockwork. Ryviu doesn't support sync new reviews automatically, but you can follow this tutorial.

Written by Yen Ma
Updated over a week ago

Why can I get only 20 reviews?

This article is explaining why you can get only 20 reviews on your store.

Written by Nam Nguyen
Updated over a week ago

Shopify Product Reviews App

Can't import CSV to Product Reviews by Shopify

This article will helps you fix import CSV problem.

Written by Nam Nguyen
Updated over a week ago

Customer review images are not showing (Fix for Shopify Product Reviews app)?

This instruction is only for Shopify Product Reviews app

Written by Nam Nguyen
Updated over a week ago