FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
22 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others
Ryviu App

How to add Ryviu codes to Gempages product page?

Add Ryviu app to your Gempages products and review badge to Collection pages using "Liquid" element.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add review snippet (Google structured data) for your product page?

Please follow this to make stars rating appear on your products in Google organic search
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to translate Ryviu widget on your product page?

Please follow this instruction to translate Ryviu widget to your site's language.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Shopify: How to update from old version to 4.0 version of Ryviu app?

Please follow this instruction to update your app from old to new one.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to show reviews after changing or updating the theme on your Shopify store?

It is simple to do. This instruction will give you the answer.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to connect new store to current Ryviu account?

You can connect new store with current existing account
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to uninstall old version Ryviu app from your Shopify store?

Please follow step by step below to uninstall Ryviu app from your Shopify store.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

My reviews are not showing up

Some cases that make your reviews are not showing up from your products
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to write review with photos by yourself?

Easy way to write review by yourself via Ryviu
Dan Dong avatar
Written by Dan Dong
Updated over a week ago