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FAQs and Troubleshooting
FAQs and Troubleshooting
The most commonly asked questions from Ryviu customers
+1
31 articles in this collection
Written by
Yen Ma,
Dan Dong,
Nam Nguyen
and 1 other
Ryviu app asks to install or update Ryviu chrome when importing reviews
Please follow the instructions below to solve the issue
Written by
Dan Dong
Updated yesterday
Reviews of Ryviu do not appear on Shopify Warehouse theme
Please follow this instruction to solve the issue
Written by
Dan Dong
Updated over a week ago
How to remove flags from reviews?
You can customize to remove flags of reviews by following this instruction
Written by
Dan Dong
Updated over a week ago
How to customize the date format of reviews?
You can customize the date format reviews
Written by
Dan Dong
Updated over a week ago
How do I know if my Shopify theme is Shopify 2.0 OS theme?
It is very easy to know if your theme is Shopify 2.0 OS theme.
Written by
Dan Dong
Updated over a week ago
How to install Ryviu review stars on the collection on Shopify 2.0 Dawn, Sense themes page?
You can install Ryviu review stars for Shopify 2.0 Dawn theme by following this article
Written by
Dan Dong
Updated over a week ago
Ryviu Dashboard
I cannot translate the review text and star color under the product title
Let's see if we can figure out the answer from this article.
Written by
Yen Ma
Updated over a week ago
Why I can not find Shopify products in my Ryviu account?
Let's take a minute to read the answer in this article.
Written by
Yen Ma
Updated over a week ago
Can I customize the date of Questions and Answers?
Yes and no are the answers. Let's have a look at this article for more information.
Written by
Yen Ma
Updated over a week ago
Quick access to your other Ryviu accounts
It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Written by
Dan Dong
Updated over a week ago
Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?
I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Written by
Dan Dong
Updated over a week ago
How do I select featured reviews?
Featured reviews can be selected in your Ryviu dashboard in a few simple steps.
Written by
Yen Ma
Updated over a week ago
Solve issue "Please login your Ryviu account"
If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.
Written by
Dan Dong
Updated over a week ago
I forgot the password
If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.
Written by
Yen Ma
Updated over a week ago
Can I edit the Shop name?
Yes, you can. This tutorial will guide you on editing your name when replying to a comment or answer a question on your store.
Written by
Yen Ma
Updated over a week ago
Add photos for your reviews
This tutorial will show you how to add photos to your reviews.
Written by
Dan Dong
Updated over a week ago
Create your request review email template
With Ryviu, you can create or design your own request review email template as you expect.
Written by
Dan Dong
Updated over a week ago
Ryviu App
Make featured reviews appear on top of your review section
You can make featured reviews of your product appear on top by changing setting on your Ryviu
Written by
Dan Dong
Updated over a week ago
Reconnect store with Ryviu
This article will instruct you to update Ryviu app to reconnect your store with Ryviu.
Written by
Alice
Updated over a week ago
My comments are not showing up
There are some cases that make your reviews not be shown on your product page. This guideline will help you fix it.
Written by
Dan Dong
Updated over a week ago
Translate Ryviu widget into the language of your website.
Please follow this instruction to translate Ryviu widget to your site's language.
Written by
Dan Dong
Updated over a week ago
Hide title of reviews ("Ship from:", "Color:"...) from my reviews
This tutorial will show you how to hide the title of reviews ("Ship from:", "Color:"...) from your reviews.
Written by
Dan Dong
Updated over a week ago
Add Ryviu snippet code to display reviews of a product on a non-product page of your store
This tutorial will show you how to add Ryviu snippet code on a non-product page of your store.
Written by
Dan Dong
Updated over a week ago
Remove Ryviu App From My Shopify Store
If you've reached this page, there must be something we should be doing better.
Written by
Yen Ma
Updated over a week ago
Import Reviews
Can I change the product URL to import reviews?
Yes, you definitely can import reviews from a different Aliexpress, Amazon, Etsy, or DHgate product URL.
Written by
Yen Ma
Updated over a week ago
Why do I get fewer reviews than the number of the total ratings on an Amazon product page?
The Ryviu Chrome addon imports global Amazon reviews. As a result, you receive fewer reviews than the overall rating.
Written by
Yen Ma
Updated over a week ago
Get your store product handle/slug
This article will define product handle and show you how to get it from your store.
Written by
Yen Ma
Updated over a week ago
Can I sync new reviews?
It's a frequent query that we get like clockwork. Ryviu doesn't support sync new reviews automatically, but you can follow this tutorial.
Written by
Yen Ma
Updated over a week ago
Why can I get only 20 reviews?
This article is explaining why you can get only 20 reviews on your store.
Written by
Nam Nguyen
Updated over a week ago
Shopify Product Reviews App
Can't import CSV to Product Reviews by Shopify
This article will helps you fix import CSV problem.
Written by
Nam Nguyen
Updated over a week ago
Customer review images are not showing (Fix for Shopify Product Reviews app)?
This instruction is only for Shopify Product Reviews app
Written by
Nam Nguyen
Updated over a week ago