FAQs and Troubleshooting

The most commonly asked questions from Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
27 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others
Ryviu Dashboard

I cannot translate the review text under the product title

Let's see if we can figure out the answer from this article.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Why I can not find Shopify products in my Ryviu account?

Let's take a minute to read the answer in this article.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Can I customize the date of Questions and Answers?

Yes and no are the answers. Let's have a look at this article for more information.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Quick access to your other Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How do I select featured reviews?

Featured reviews can be selected in your Ryviu dashboard in a few simple steps.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

I forgot the password

If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Can I edit the Shop name?

Yes, you can. This tutorial will guide you on editing your name when replying to a comment or answer a question on your store.
Tuyen avatar
Written by Tuyen
Updated over a week ago

Add photos for your reviews

This tutorial will show you how to add photos to your reviews.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Create your request review email template

With Ryviu, you can create or design your own request review email template as you expect.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago