FAQs and Troubleshooting

The most commonly asked questions from Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
18 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others
Ryviu Dashboard

Quick access to your other Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Is the Basic and Pro plan active now?

Yes, your Basic and Pro accounts activate even they are no longer on our pricing.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Take back missing reviews after updating to the new version?

This article shows you the way to get reviews back after updating Ryviu to the new version.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Edit your name when replying to a comment

This tutorial will guide you on editing your name when replying to a comment on your store.
Tuyen avatar
Written by Tuyen
Updated over a week ago

Add photos to your store's reviews

This tutorial will show you how to add photos to your reviews.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Create an email request review template

With Ryviu, you can create or design your own email request review template as you expect.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Update Ryviu app to reconnect your Shopify store with Ryviu

Please update Ryviu app refer to this instruction below to reconnect.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago