FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
28 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others
Ryviu Dashboard

How to set up reviews before importing?

This article will help you know in detail to set up reviews before importing it from Aliexpress and Amazon.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

How to approve reviews before publishing on your site?

This feature will help you to disable negative reviews.
Hanh Vu avatar
Written by Hanh Vu
Updated over a week ago

Import reviews from CSV/Export reviews to CSV features

We're glad to inform you that our Team Grouper optimized the features Import from CSV and Export to CSV.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to duplicate reviews from a product to another one?

You can copy reviews from a product to another with a few seconds without using CSV.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to take back missing reviews after updating to the new version?

Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you are getting this issue when importing reviews, although you are login in, please fix it follow this instruction below
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to upload your shop avatar?

It's simple to display your shop avatar when replying a comment.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to add photos to your reviews?

You can add photos for your reviews from your Ryviu dashboard
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to edit your name when replying a comment?

Normally, it’s will be your username. However, you can change it.
Tuyen avatar
Written by Tuyen
Updated over a week ago

Importing reviews from multiple AliExpress and Amazon into a product

You can do that if you are Unlimited plan.
Tuyen avatar
Written by Tuyen
Updated over a week ago
Ryviu App

My reviews are not showing up

Some cases that make your reviews are not showing up from your products
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to set up review font?

It is simple to do on your dashboard if you are Paid membership.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

How to update new Ryviu version for your WooCommerce?

Please update your Ryivu for your Woocommerce store follow this instruction
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add Ryviu codes to Gempages product page?

Add Ryviu app to your Gempages products and review badge to Collection pages using "Liquid" element.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to add review snippet (Google structured data) for your product page?

Please follow this to make stars rating appear on your products in Google organic search
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to translate Ryviu widget on your product page?

Please follow this instruction to translate Ryviu widget to your site's language.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Shopify: How to update from old version to 4.0 version of Ryviu app?

Please follow this instruction to update your app from old to new one.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to show reviews after changing or updating the theme on your Shopify store?

It is simple to do. This instruction will give you the answer.
Tuyen avatar
Written by Tuyen
Updated over a week ago

How to connect new store to current Ryviu account?

You can connect new store with current existing account
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to uninstall old version Ryviu app from your Shopify store?

Please follow step by step below to uninstall Ryviu app from your Shopify store.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

How to write review with photos by yourself?

Easy way to write review by yourself via Ryviu
Dan Dong avatar
Written by Dan Dong
Updated over a week ago