FAQs and Troubleshooting

The most commonly asked questions from Ryviu customers

Yen Ma avatar Dan Dong avatar Nam Nguyen avatar +2
20 articles in this collection
Written by Yen Ma, Dan Dong, Nam Nguyen and 2 others
Ryviu Dashboard

Can I send a test email?

You can send a test email to check your email template. Please follow below steps in this tutorial.
Yen Ma avatar
Written by Yen Ma
Updated over a week ago

Quick access to your other Ryviu accounts

It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?

I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

Solve issue "Please login your Ryviu account"

If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.
Dan Dong avatar
Written by Dan Dong
Updated over a week ago

I forgot the password

If you forgot the password to access your Ryviu account. How can you do? This tutorial will show you the instruction in detail.
Yen Ma avatar
Written by Yen Ma
Updated this week

Can I edit the Shop name?

Yes, you can. This tutorial will guide you on editing your name when replying to a comment or answer a question on your store.
Tuyen avatar
Written by Tuyen
Updated over a week ago

Add photos for your reviews

This tutorial will show you how to add photos to your reviews.
Dan Dong avatar
Written by Dan Dong
Updated this week

Create your request review email template

With Ryviu, you can create or design your own request review email template as you expect.
Dan Dong avatar
Written by Dan Dong
Updated this week