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FAQs and Troubleshooting
FAQs and Troubleshooting
The most commonly asked questions from Ryviu customers
+2
18 articles in this collection
Written by
Yen Ma,
Dan Dong,
Nam Nguyen
and 2 others
Ryviu Dashboard
Quick access to your other Ryviu accounts
It will help you to quickly login to other Ryviu accounts when you have multiple stores with multiple Ryviu accounts.
Written by
Dan Dong
Updated over a week ago
Fix the issue that you cannot upgrade your Ryviu plan for Shopify store?
I got this message error {"status":"error","msg":"Can not connect to your store!"} when upgrading Ryviu plan
Written by
Dan Dong
Updated over a week ago
Is the Basic and Pro plan active now?
Yes, your Basic and Pro accounts activate even they are no longer on our pricing.
Written by
Yen Ma
Updated over a week ago
Take back missing reviews after updating to the new version?
This article shows you the way to get reviews back after updating Ryviu to the new version.
Written by
Yen Ma
Updated over a week ago
Solve issue "Please login your Ryviu account"
If you get the notification "Please login your Ryviu account" even you've already logged in, please follow this instruction to fix it.
Written by
Dan Dong
Updated over a week ago
Edit your name when replying to a comment
This tutorial will guide you on editing your name when replying to a comment on your store.
Written by
Tuyen
Updated over a week ago
Add photos to your store's reviews
This tutorial will show you how to add photos to your reviews.
Written by
Dan Dong
Updated over a week ago
Create an email request review template
With Ryviu, you can create or design your own email request review template as you expect.
Written by
Dan Dong
Updated over a week ago
Update Ryviu app to reconnect your Shopify store with Ryviu
Please update Ryviu app refer to this instruction below to reconnect.
Written by
Dan Dong
Updated over a week ago
Ryviu App
Reconnect store with Ryviu
This article will instruct you to update Ryviu app to reconnect your store with Ryviu.
Written by
Alice
Updated over a week ago
My reviews are not showing up
There are some cases that make your reviews not be shown on your product page. This guideline will help you fix it.
Written by
Dan Dong
Updated over a week ago
Translate Ryviu widget on your product page
Please follow this instruction to translate Ryviu widget to your site's language.
Written by
Dan Dong
Updated over a week ago
Hide title of reviews ("Ship from:", "Color:"...) from my reviews
This tutorial will show you how to hide the title of reviews ("Ship from:", "Color:"...) from your reviews.
Written by
Dan Dong
Updated over a week ago
Add Ryviu snippet code on a non-product page of your store
This tutorial will show you how to add Ryviu snippet code on a non-product page of your store.
Written by
Dan Dong
Updated over a week ago
Import Reviews
Get your store product handle
This article will define product handle and show you how to get it from your store.
Written by
Yen Ma
Updated over a week ago
Why can I get only 20 reviews?
This article is explaining why you can get only 20 reviews on your store.
Written by
Nam Nguyen
Updated over a week ago
Shopify Product Reviews App
Can't import CSV to Product Reviews by Shopify
This article will helps you fix import CSV problem
Written by
Nam Nguyen
Updated over a week ago
Customer review images are not showing (Fix for Shopify Product Reviews app)?
This instruction is only for Shopify Product Reviews app
Written by
Nam Nguyen
Updated over a week ago